What is Neighbor's warranty?

Below you will find a quick summary of products and the corresponding warranty period. For more information about our warranty and what is covered, please click here.

Commercial Warranty Disclaimer

Haven Lounge - 5-Year Cushions / 3-Year Frames Limited Warranty

Haven Collection Teak Frames come with a warranty of 3 years. This means that for 3 years, we guarantee the quality and durability of the teak frames in our Haven Collection. Whether it's a chair, a table, or any other piece of furniture in the Haven Collection, you can be confident in its longevity.

Similarly, the cushions and fabric in the Haven Collection are covered by a 5-year warranty. We understand the importance of comfortable seating, which is why we have stood behind the quality of our cushions and fabric for 5 years.

Terra Lounge - 5-Year Cushions / 3-Year Frames Limited Warranty

In the Terra Collection, the aluminum frames are protected by a 3-year warranty. Aluminum is a lightweight and durable material, perfect for outdoor furniture. With our warranty, you can enjoy peace of mind knowing that your Terra Collection furniture will last for years to come.

As for the cushions and fabric in the Terra Collection, they are covered by a longer 5-year warranty. We want you to enjoy the comfort and style of your outdoor space, and our cushions and fabric are designed to withstand regular use and exposure to the elements.

Reel Collection - 5-Year Cushions / 3-Year Frames Limited Warranty

The Reel Collection features teak frames that are also covered by a 3-year warranty. Teak is known for its natural beauty and strength, and with our warranty, you can be confident that your Reel Collection furniture will stand the test of time.

Just like the Haven and Terra Collections, the cushions and fabric in the Reel Collection are backed by a 5-year warranty. We understand that outdoor furniture is meant to be enjoyed, which is why our cushions and fabric are designed to provide comfort and durability for years to come.

Bluff Collection - 5-Year Cushions / 3 Year Frames Limited Warranty

The Bluff Collection, like the previous collections, includes teak frames that come with a 5-year warranty. Teak is a timeless material that adds elegance and warmth to any outdoor space, and we want you to enjoy your Bluff Collection furniture for many years.

For the Bluff Collection cushions and fabric, we offer a 3-year warranty. We know that outdoor furniture is exposed to various weather conditions, and our cushions and fabric are engineered to withstand the elements and maintain their quality over time.

Rook Fire Table - 2 Year Limited Warranty

Our Rook Fire Table is covered by a 2-year warranty. We understand that a fire table is a centerpiece for outdoor gatherings, and we want you to have peace of mind when using it. With our warranty, you can enjoy the warmth and ambiance of the Rook Fire Table for two years.

If you have purchased a coffee table with a concrete top, it is covered by a 1-year warranty. Concrete is a durable material that adds an industrial touch to your outdoor space. Rest assured that your concrete coffee table top is protected for one year.

Haven Dining - 1 year Limited Warranty

Our Haven Dining Collection is backed by a 1-year warranty. We believe that dining outdoors should be a pleasurable experience, and our teak dining furniture is built to last. With our warranty, you can enjoy meals and gatherings with friends and family for years to come.

XY Dining - 5-Year Cushions / 3-Year Frames Limited Warranty

In XY Collection, metal frames are protected by a 3-year warranty. Our cast aluminum table top is lightweight and durable, perfect for outdoor furniture. Chairs made of e-coated / powder-coated steel are built to endure elements. With our warranty, you can enjoy peace of mind knowing your XY Collection furniture will last for years to come.

As for cushions and fabric in XY Collection, they are covered by a longer 5-year warranty. We want you to enjoy the comfort and style of your outdoor space, and our cushions and fabric are designed to withstand regular use and exposure to the elements.

(Teak) Low Bench / Low Chair / Low Ottoman - 3-Year Frames Limited Warranty

The pieces from the Low Collection are covered by a 3-year limited warranty for frames. Echoing the timeless quality of our teak range, this collection enhances any outdoor area with its elegance and warmth.

POLYWOOD® Low Chair - 20-Year Frames Limited Warranty

The POLYWOOD® version of our Low Chair, comes with a 20-year warranty, assuring that they will be free from material defects and will not splinter, crack, chip, peel, rot, or suffer from insect infestation damage under normal residential use.

This warranty is administered by our Vendor / Partner POLYWOOD®. More about POLYWOOD® warranty can be found HERE.

Dweller Chair and Ottoman - 5-Year Cushion / 3-Year Frame Limited Warranty

In the Dweller Series, the teak frames, including those of the chair and ottoman, are assured under a 3-year warranty. This warranty underscores our commitment to the quality and endurance of the teak frames utilized across the Dweller Series. It guarantees that, whether you've chosen a chair, ottoman, or any other teak-framed item from this collection, its structural integrity and aesthetic appeal are safeguarded for three years.

Furthermore, for five years, the cushions and fabric of the Dweller Series are protected by warranty. Recognizing the crucial role of comfort and durability in your seating experience, we extend this 5-year warranty to underscore our confidence in the enduring quality of our cushions and fabric.

Throw Pillows - 5-Year Casing Limited Warranty

Our Throw pillows made of Sunbrella fabric in the Haven Collection enjoy a 5-year warranty. Acknowledging the essential role of aesthetics and resilience in enhancing your outdoor comfort, this warranty reflects our trust in the superior quality of Sunbrella fabric used for our cushions and throw pillows. For five years, you can rest assured that these elements will contribute to a visually appealing and comfortably furnished outdoor space.

Roundabout Collection - 5-Year Cushion and Fabric Warranty / 3-Year Frame Limited Warranty

The Roundabout Collection extends a hearty limited warranty, underscoring our commitment to quality and customer satisfaction in our synthetic wicker and aluminum frame outdoor furniture. The heart of our furniture, featuring both synthetic wicker and aluminum frames, falls under a comprehensive 3-year limited warranty. This warranty ensures that the combination of lightweight, durable aluminum and resilient synthetic wicker—materials chosen for their durability and aesthetic appeal—stands up to the test of time, allowing you peace of mind and years of enjoyment from your outdoor pieces.

Complementing the robust frame warranty, the cushions and Sunbrella fabrics of your Roundabout Collection pieces are protected by an expansive 5-year warranty. Crafted for enduring comfort and enduring style, our cushions paired with premium Sunbrella fabrics are specifically designed to resist the challenges of frequent usage and exposure to the elements, ensuring that your outdoor living space remains a haven of comfort and elegance.

Commercial Warranty Disclaimer

Updated: April, 2023

All limited warranties offered by Neighbor are modified for commercial use to a time period of one (1) year from delivery, unless otherwise explicitly stated in the warranty policy. This modification applies to any Neighbor product used for commercial purposes, including but not limited to those used in restaurants, hotels, or other commercial settings. This modification does not affect any other terms or conditions of the limited warranty.

For more information about our warranty and what is covered, please click here.