Rook Fire Table & Tank Cover - Limited Warranty

Updated: March 19, 2024

Who and what is covered?

Our Rook Fire Table & Tank Cover comes with a limited warranty against defects in material or workmanship. The limited warranty applies within the U.S. and Canada to the original purchase of a Neighbor product from Neighbor or an authorized reseller. “Defect in workmanship and materials” means an irregularity that renders the product unsound, malfunctioning, or otherwise unsuitable for its intended use under ordinary conditions. Specifically:

• The burner, valves, and ignition system are warranted for two (2) years from delivery against physical or structural failure, damage or deterioration that renders them unsuitable for intended use.
• The fire table and tank components (excluding the burner, valves, and ignition system) are warranted for two (2) years from delivery against physical or structural failure, damage or deterioration that renders them unsuitable for intended use.

Neighbor’s liability is limited to this limited warranty. Neighbor reserves the right to require proof of purchase or other reasonable cooperation, and to inspect any product submitted for claim. Post-purchase product modifications and commercial use invalidate the limited warranty.

What will Neighbor do under the limited warranty?

We will repair or replace a product or product part that is defective in material or workmanship. We may elect to repair or replace a part rather than the entire product, and reserve discretion over that election. All warranty replacements will be the model, version, color, or style of the product, part, or component available at the time of replacement, which may differ in some respects from the original. Any warranty repair or replacement will neither extend the warranty period, nor commence a new one. One warranty claim limit per customer.

What isn’t covered by the limited warranty?

Excluded from the limited warranty are claims arising from:

• exposure to extreme climate/weather/environmental conditions, standing water or other excessive moisture, prolonged exposure to moisture or direct sunlight, or exposure to flame or excessive heat;
• improper installation or assembly;
• improper use or maintenance, including but not limited to damage from sharp objects, misuse or abuse, and failure to clean the product;
• modification or alteration of the product;
• natural variation in color;
• chips, dents, scratches, and other cosmetic blemishes that as a result of normal exposure to elements or that occur naturally in the manufacturing process;
• use of the product for commercial purposes;
• costs associated with covered warranty claims, such as labor/installation and shipping, except if/as noted.