Haven Dining Collection - Limited Warranty

Updated: March 19th, 2024

Who and what is covered?

Our Haven Collection dining products come with a limited warranty against defects in material or workmanship. The limited warranty applies within the U.S. and Canada to the original purchase of a Neighbor product from Neighbor or an authorized reseller. “Defect in workmanship and materials” means an irregularity that renders the product unsound, malfunctioning, or otherwise unsuitable for its intended household use under ordinary conditions. Specifically:

• Teak and other components (seat-based cording, joinery and other components) are warranted for one (1) year from delivery against physical or structural failure, damage or deterioration that renders them unsuitable for intended use.
• Neighbor’s liability is limited to this limited warranty. Neighbor reserves the right to require proof of purchase or other reasonable cooperation, and to inspect any product submitted for claim. Post-purchase product modifications and commercial use invalidate the limited warranty.

The Haven Dining Collection includes the following products:

What will Neighbor do under the limited warranty?

We will repair or replace a product or product part that is defective in material or workmanship. We may elect to repair or replace a part rather than the entire product, and reserve discretion over that election. All warranty replacements will be the model, version, color, or style of the product, part or component available at the time of replacement, which may differ in some respects from the original. Any warranty repair or replacement will neither extend the warranty period, nor commence a new one. One warranty claim limit per promotional product.

What isn’t covered by the limited warranty?

Excluded from the limited warranty are claims arising from:

• exposure to extreme climate/weather/environmental conditions, standing water or other excessive moisture, prolonged exposure to moisture or direct sunlight, or exposure to flame or excessive heat;
• exposure to harmful substances, including cleaners, lotions, pesticides and stains, as well as damage, marking, or staining of veneer or painted surfaces due to contact with rubber or similar compounds;
• the colorfastness or the matching of colors of textiles, including an exact match to cuttings or to swatch;
• improper maintenance or storage;
• water rings/stains;
• infestation, mold, or mildew;
• mis-assembly, accident (human or animal), misuse or abuse, including but not limited to damage from sharp objects or imprinting from writing instruments;
• minor cosmetic imperfections that do not prevent ordinary household use/enjoyment of the product, including natural color/grain/texture variations, character marks, and checking (small cracks invariably caused by the elements) in natural wood;
• natural weathering of teak due to exposure to the elements including change of color;
• expansion and contraction of wood and wood joints due to exposure to weather and elements;
• individual allergies, sensitivities, comfort preferences and conditions, and naturally occurring aromas;
• costs associated with covered warranty claims, such as labor/installation and shipping, except if/as noted.