What does shipping cost?

Home Delivery - Threshold Service (USA & Canada - Excluding Alaska and Hawaii)

Coverage: Available across the contiguous 48 states & Canada.

Shipping Method: Via FedEx Home Delivery, UPS, USPS and common freight carriers.

Fees:

We choose the most appropriate carrier and method for your order. Deliveries are scheduled by appointment. Customers will be contacted in advance to arrange a suitable time. Delivery window length is dependent on the carrier. This service is curbside or threshold based on carrier and geography. The carrier will not remove pallet(s), packaging, or other materials used to secure shipment. Appointments must be made within 5 days of original carrier outreach. Any fees associated with holds, storage fees, or re-delivery attempts will be passed along to the customer.

Alaska & Hawaii Shipping

Coverage: Available to Alaska and Hawaii

Shipping Method: Via FedEx Home Delivery, UPS, USPS, or other carriers dependent on item size and transportation methods available. In some instances we will ship via a boat out of the port of Long Beach. Lead times for delivery are extended on average 14-21 days.

Fees: 20% of order value / minimum of $195

White Glove Delivery & Assembly

Coverage: We select the optimal carrier and service level to ensure a smooth delivery and setup experience for your order. Our white glove service includes scheduled appointments at your convenience, with our team reaching out in advance to coordinate a suitable delivery time. This service provides in-home placement, full assembly, and removal of all packaging materials, leaving your space clean and ready to enjoy. Appointments should be confirmed within 5 days of initial carrier outreach. Any fees related to additional storage or re-delivery attempts may apply if delays occur outside of scheduled arrangements.

Fees: 10% of order value/minimum of $195

Further Information:

For any questions, reach out to us at support@hineighbor.com