What is your return policy?

You have 45 days to decide if our products are the perfect fit. Depending on the state of your furniture, we may process the return differently: 

  • For fully assembled products, we will leverage our partner FloorFound to assist with the return. If you're looking to return a fully assembled product, reach out to us at support@hineighbor.com for more information.
  • If you have yet to assemble your furniture, hold on to your original packaging; If you decide to start a return, it’ll ship back to us in that. Any product returned to us in non-original packaging will be assessed a surcharge that will be withheld from the refund amount equivalent to 15% of the original order value. You can read our Return Policy for more details.
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